Help Desk

Job Title:

Help Desk

Location:

Madison, WI - Hybrid Schedule (1 day onsite per week)

Schedule:

7.45 am - 4.30 pm Central Time. Pay Range: $18 - $20 / hr. on W2 What's the Job?

• Provide Identity and Account Management (IAM) services for staff and public users of DWD applications
• Perform 1st and 2nd Tier computer support for internal DWD staff
• Manage and deploy computers for DWD staff
• Assist users with technical issues related to digital tools and platforms
• Support the maintenance and troubleshooting of public-facing applications

• At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies
• At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships
• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues
• Experience providing IT support in a professional setting (preferred)
• Experience working with Microsoft Office Suite and web-based ACD systems (preferred)

• Opportunity to work in a dynamic government environment
• Potential for contract extension up to 2 years
• Gain valuable experience supporting public-facing and internal systems
• Collaborate with a dedicated team of professionals
• Work onsite in Madison, WI with a flexible schedule

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.