BillingCenter Application Support

RESPONSIBILITIES:
Kforce has a client in Madison, WI that is seeking a Guidewire Billing Center for an overnight production support role. This role will be focused on L2 support; no bug fixes/coding. This position is overnight, 7 days/week, 10 PM - 6 AM CST. No daytime support is needed.

Summary:

This team will supply list/guidance on the activities the Billing Center Application Support will be accountable for, any activities outside of that scope can be escalated to on-call Billing Center team member. They will be responsible for the operational health of both Billing Center, including proactively monitoring batch jobs, scheduled tasks, and overall application health using tools like Datadog. The Billing Center Application Support will also be acting as the first line of defense for production issues, responding to automated alerts, conducting initial troubleshooting, and resolving incidents when possible.

REQUIREMENTS:

* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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