BillingCenter Application Support

Kforce has a client in Madison, WI that is seeking a Guidewire Billing Center for an overnight production support role. This role will be focused on L2 support; no bug fixes/coding. This position is overnight, 7 days/week, 10 PM - 6 AM CST. No daytime support is needed.

Summary:

This team will supply list/guidance on the activities the Billing Center Application Support will be accountable for, any activities outside of that scope can be escalated to on-call Billing Center team member. They will be responsible for the operational health of both Billing Center, including proactively monitoring batch jobs, scheduled tasks, and overall application health using tools like Datadog. The Billing Center Application Support will also be acting as the first line of defense for production issues, responding to automated alerts, conducting initial troubleshooting, and resolving incidents when possible.
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

* Relevant education and/or training will be considered a plus