Systems Analyst​/Programmer

Introduction

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.

At Horace Mann, we are driven by a passion for supporting educators and helping them achieve lifelong financial success. As an
Application Systems Analyst Programmer
, you will play a critical role in supporting, configuring, and enhancing business applications across the organization.

In this role, you will analyze user issues and enhancement requests, identify root causes, and deliver effective, cost-efficient solutions aligned with business objectives. You will serve as a key liaison between business partners and IT, ensuring systems are reliable, efficient, and user-friendly.

• Serve as the primary point of contact for application-related issues and user inquiries
• Troubleshoot, analyze, and document system issues; recommend and implement solutions
• Communicate issue status, timelines, and resolutions clearly to stakeholders
• Provide technical support, user guidance, and training as needed
• Assist with data access, reporting, and enabling user self-service capabilities
• Collaborate with Business Analysts and Developers to design and implement system enhancements
• Develop and execute test plans to validate system changes and ensure quality
• Support help desk requests and resolve technical issues in a timely manner
• Maintain a strong understanding of business processes and supported systems
• Configure insurance products, workflows, and processing rules
• Participate in an on-call rotation to monitor nightly production cycles

• Bachelor’s degree in Computer Science, Business Administration, or a related field (or equivalent experience)
• Working knowledge of enterprise applications and IT-supported systems
• Strong analytical, problem-solving, and communication skills
• Ability to translate technical concepts for non-technical audiences
• Proven ability to collaborate effectively across teams

• Experience with system testing and release validation
• Familiarity with reporting tools and data analysis
• Experience with policy administration or claims systems
• Experience with LifePRO, Hyland Perceptive, and/or Online Tool Works Smart Batch
• Knowledge of insurance products (Annuities, Life, IUL, Supplemental Health, Group Health, Group Life)
• Experience with SQL