Implementation Engineer

In short: we’re looking to connect with Implementation Engineers (hybrid or remote) who are passionate about making healthcare better and excited by solving technical problems, advising customers, and influencing product direction alongside our R&D team. Compensation is commensurate with experience and the range is $80,000-$85,000 and includes salary, stock options, paid time off, healthcare coverage, and additional benefits.

* We are prepared to offer a sign-on bonus to those who are qualified and able to start by July 1, 2026*

Hi, I’m Shannon, Implementations Manager at Enso Data! We’re excited to connect with future teammates who are passionate about making healthcare better. If you have experience in customer success, technical problem solving, healthcare SaaS, integrations, or Python—and enjoy partnering closely with customers to drive success—we’d love to learn more about you.

The mission of a Implementation Engineer is the technical bridge between sales and long-term support. They own the technical delivery of the product, ensuring that new sites and features are integrated seamlessly into the client's clinical environment. They solve complex integrations and customize the platform to meet specific site requirements.

This role combines project leadership, technical problem solving, and customer advocacy to ensure successful implementations, scalable solutions, and continuous product optimization. We’re looking for those who enjoy owning projects from implementation through training (or execution), proactively identifying opportunities for improvement, and building repeatable processes that scale with our growing customer base.

On a given day, this could include:

• Leading customer onboarding and implementation projects by mapping technical integrations, defining milestones, coordinating stakeholders, training clinical teams, and configuring diagnostic workflows for successful go-live
• Managing multiple customer initiatives simultaneously, ensuring project timelines, technical dependencies, and communication plans stay on track
• Driving technical issue resolution from initial discovery through root‑cause analysis, solution design, implementation, validation, and customer communication
• Partnering directly with sleep technologists, physicians, IT teams, and operational leaders to gather feedback, identify workflow improvement opportunities, and implement configuration enhancements
• Translating customer needs into actionable product feedback and improve the overall customer experience
• Developing scalable documentation, implementation playbooks, troubleshooting guides, and operational processes that improve consistency as Enso Data grows
• Advising customer teams on workflow optimization, adoption strategies, and best practices to maximize clinical efficiency, diagnostic accuracy, and long‑term success with Enso Sleep

The scope, complexity, and ownership of projects will scale based on experience and role level.

Enso Data strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, Enso Sleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow.

Our AI‑powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s.

Enso Sleep – FDA‑Cleared PSG and HSAT Scoring and Study Management

EnsoHST – FDA‑Cleared, AI‑Powered Sleep Diagnosis Using Pulse Oximeters

Here is a link to learn a little about our Celeste app!

• 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow…