Entry-Level Technical Support Specialist; Identity and Account Management - IAM

Must be a CURRENT Wisconsin resident. No relocation is allowed. Selected hire will be required to come onsite in Madison for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during standard working hours of 7:45 am - 4:30 pm Central Time.

The service to be performed includes providing Identity and Account Management (IAM) services for users of applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for staff. The 1st and 2nd Tier computer support includes IT troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings.

• Supporting and managing computer devices (laptops and desktops)
• Handling and fulfilling software service request from customers
• Leveraging security tools and Identity and Account Management Tools for managing public user accounts
• Service Request Management, Web-based telephony system, device management and encryption. The software includes, but is not limited to:
  Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.

- At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated

ability to quickly learn new technologies

- At least 6 months of experience in a customer service or client facing role, with proven success in

resolving issues and building positive relationships

- At least 6 months of experience working in team-based environments, actively contributing to

shared goals and engaging in open communication with colleagues

Nice to Have

Skills:

- Experience providing IT support in a professional setting

- Experience working with Microsoft Office Suite

- Experience providing identity management administration

- Experience working with a web-based ACD system

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.