Madison, WI - IT - DOC - DMS - BTM - Desktop Support IV - Repost- Chan

Position: Madison, WI - IT - DOC - DMS - BTM - Desktop Support IV - Repost- Location Chan
Job#: 3037439

Job Description:

Our client is seeking a Desktop Support IV.

FULLY ONSITE - MUST LIVE IN THE STATE OF WISCONSIN.

Top Skills (3) & Years of

Experience:

2 years of experience required.

* Remote trouble shooting

* Customer service/interaction with users during device setup

* Imaging Devices

Nice to Have:

* Any AV integration experience

* Must be able to work independently but in a team environment.

* Must be able to meet deadlines.

* Must be able to multi-task and balance their workday.

Interview Process:
In-person interview required.

Duration: 6-30-27 with extensions possible

On-site or Remote? Candidate MUST be a WI resident. No relocation is allowed. 100% On-site. This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours

Full job description attached.

Project Details:
Our client requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of outdated equipment by recycling those items per agency policies.

The technician will also maintain and close work orders in the ticketing system. The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being followed.

Additional details:
The candidate will need to have the ability to carry 50 pounds and stand for up to 8 hours. This may not be required daily but is a requirement.

This position is looking for a person with good desktop trouble shooting skills and great customer service. Any AV integration experience is a plus for candidates. They will be based at the Central Office ( CO ) located in Washington, Madison, WI 53704, however this tech will also be working at the facilities assisting the regular field tech with project and problem tickets once every few weeks.

When traveling to facilities the tech will be paid mileage .51 cents per mile and their hourly wage for travel time or they have the option to drive a state vehicle (If the candidate has a good driving record). When working at CO they are not paid mileage and for travel time. The tech has the option to work 4 ten hours days with Friday offs, to work 5 eight-hour days or could also work 9 day 9 hours two-week schedule with one Friday off per two-week time period.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.  for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

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Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account…