Information Technology Site Support Technician; H

Position: Information Technology Site Support Technician (H)
** It's more than a career, it's a calling.*
* WI-SSM Health West Beltline

** Worker Type:*
* Regular

*
* Job Summary:

*
* Maintenance and support of the computer and network hardware, infrastructure and supported applications which may include telecommunication systems.

** Job Responsibilities and Requirements:*
* PRIMARY RESPONSIBILITIES

+ Works under the guidance of the Senior Analyst Technical Support to provide support and participate in project activities.

+ Responsible for facility IS duties, minor hardware/software configuration and repairs.

+ Installs, repairs, modifies, maintains and provides technical support for applications, PC operating systems, PC hardware, printers and related peripherals.

+ Provides operational and administrative support; testing, printing and report distribution, backups, first line support, etc.

+ Utilizes the service ticketing system to log reported issues, document resolution, and/or assign to appropriate work group.

+ Performs other duties as assigned.

EDUCATION

+ High School diploma/GED or 10 years of work experience

EXPERIENCE

+ One year customer service experience

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

+ None

*
* Work Shift:

*
* Day Shift (United States of America)

** Job Type:*
* Employee

** Department:*
* Facilities Management - SMHMC

** Scheduled Weekly

Hours:

*
* 40

** Benefits:*
* SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

+  
** Paid Parental Leave**  **:
** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

+  
** Flexible Payment Options:
** our voluntary benefit offered through Daily Pay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

+  
** Upfront Tuition Coverage** : we provide upfront tuition coverage through Flex Path Funded for eligible team members.

Explore All Benefits ()

_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_   _pregnancy, veteran status_  
** _,_
** _or any other characteristic protected by applicable law.  to learn more. ( ga=..

-.)_