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Faculty Support Lead: Expert Customer Care & Escalations
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-06-13
Listing for:
Pearson
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Pearson is looking for a Faculty Support Specialist in Madison, Wisconsin. The role involves providing top-tier support to educators, including coaching agents, resolving escalated issues, and managing course setups. Candidates should possess excellent communication skills, a Bachelor's degree, and be knowledgeable in educational technology.
The full-time salary range for this role is $57,000 – $67,000, with additional benefits and an annual incentive program.
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