More jobs:
Help Desk - WI residents
Job in
Madison, Dane County, Wisconsin, 53703, USA
Listed on 2026-06-14
Listing for:
Information Resource Group, Inc.
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Role:
Help Desk - CURRENT WI residents only
Location:
Madison, WI
Duration:
One year with potential for 2-year extension.
Project details:
This role involves providing Identity and Access Management (IAM) support for agency employees and users of agency applications, offering Level 1 and Level 2 technical support to staff, and managing, setting up, and deploying computers
Top Required Skills & Years of
Experience:
- At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies
- At least 6 months of experience in a customer service or client facing role, with proven success in resolving issues and building positive relationships
- At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues
Skills:
- Experience providing IT support in a professional setting
- Experience working with Microsoft Office Suite
- Experience providing identity management administration
- Experience working with a web-based ACD system
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