Infrastructure Manager

Role Overview

Upholds the Credit Union’s mission to “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by overseeing all responsibilities and functions related to ITS (Information Technology Services). The role involves strategic planning, team management, ensuring operational efficiency, and prioritizing security measures to safeguard the organization’s digital assets and optimize staff productivity.

The ITS Infrastructure Manager works closely with all areas of the IT department and across the credit union to ensure that the employee experience from an end‑user standpoint is a positive one. The manager may be required to work outside regular business hours to respond to issues or assist with implementations or changes.

Plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure.

• Design and implement short‑ and long‑term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Negotiate with vendors, outsource rs, and contractors to implement and secure infrastructure‑specific products and services.
• Assist with the planning and deployment of infrastructure security measures.
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
• Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Define hardware and software standards in conjunction with owners and stakeholders.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
• Manage operational costs; conduct near‑ and long‑term financial forecasts for expanded functionality/user base.
• Practice IT asset management, including maintenance of component inventory and related documentation.
• Establish service level agreements (SLA) with and provide metrics to business units.

Supervise and ensure the efficient operation of the company’s network, client servers, databases, communications, telephony, and all associated equipment.

• Work closely with the ITS executive staff and decision‑makers in other departments to identify, recommend, develop, implement, and support cost‑effective technology solutions for all aspects of the organization.
• Organize and negotiate the allocation of IT resources to ensure the efficient utilization of IT resources including personnel and equipment.
• Develop maintenance schedules for network and systems equipment.
• Conduct system feasibility studies and testing.
• Develop and implement all functional policies and procedures, including those for network architecture, standards, purchasing, and service provision.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Approve purchase of equipment and supplies to meet operational requirements of the business.
• Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
• Conduct research and remain current with the latest technologies and solutions in support of…