Technical Integration Engineer II

Designs, implements, and maintains Identity and Access Management (Okta) and M365 infrastructure and/or moderately complex technical integrations across multiple systems, including in-house systems, acquired commercial, and external such as Cloud hosted Software as a Service (SaaS) applications. Provides day-to-day maintenance and long-term assistance to ensure subsystems and infrastructure function together, and business needs are met.

Responsibilities include the following key activities:

• Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services, systems, network, and application problems according to established processes and procedures
• Serves as a point of contact for internal and external stakeholders, identifies needs, provides solution options, and communicates issue updates and resolutions
• Participates in the evaluation of new vendor software releases and impacts. Documents and communicates system enhancements or changes
• Assists with the planning and coordination of system resources, upgrades, security, implementations, and integrations
• Configures, maintains, upgrades, develops, and tests IT systems and services in alignment with industry best practices
• Runs, maintains, and operates technical systems and infrastructure
• Plans and directs staff implementation of small to medium technical projects as needed