IT Client Services Manager - AI-Driven
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-06-17
Listing for:
Wisconsin Foundation and Alumni Association (WFAA)
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, HelpDesk/Support
Job Description & How to Apply Below
The Wisconsin Foundation and Alumni Association (WFAA) in Madison, WI is seeking a Client Services Manager to lead the Information Technology department. This role focuses on enhancing customer experiences and automating end-user support operations while ensuring high-quality service delivery. The position works cross-functionally with other IT teams and emphasizes continuous improvement, efficiency, and strong team leadership.
Required qualifications include a Bachelor's degree in Information Technology and 7+ years of experience in end-user support, along with strong leadership skills. WFAA offers competitive pay and a generous benefits program including a 10% 401(k) contribution.
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