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Junior IT Escalation & Incident Coordinator
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-06-17
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Support, IT Consultant, IT Project Manager, IT Specialist
Job Description & How to Apply Below
ASM Research, an Accenture Federal Services Company, seeks a Junior Escalation Manager to support IT incident management in Madison, Wisconsin. This role involves handling escalated IT incidents, ensuring proper routing to resolver groups, and maintaining documentation throughout the escalation lifecycle.
The ideal candidate will have a Bachelor's degree in a related field, up to 3 years of relevant experience, and foundational knowledge of ITIL principles. A current secret security clearance is required.
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