MSP Account Manager

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. OST is one of an elite set of companies worldwide to be externally appraised CMMI Level 5.

Position requires candidates to be located in the Madison, WI area.

The MSP Vendor Management Account Manager is responsible for the day‑to‑day IT Staff Augmentation and IT Project lifecycle operations for a managed services provider (MSP) and vendor management system (VMS) operation involving human capital acquisition, client management, and vendor management for government and commercial clients. The Account Manager shall be the primary point of contact for all daily operations within portfolios of client agencies.

Responsibilities include, but are not limited to:

• Communicating daily with clients and relevant stakeholders
• Assist in development of requisitions
• Technical screening of candidates and proposals
• Facilitation of final assessments, selections, and onboarding activities
• Management of funding, performance, and off‑boarding
• Performing within contractual guidelines
• Identifying and growing utilization of the program

• 2-4 years’ experience with direct delivery of services within a staffing, managed services, vendor management, or recruiting environment
• Bachelor’s Degree in information technology, business, engineering, or related field
• Technical knowledge, both of current technology and emerging trends
• Very strong communications (written and verbal) skills in private and public forums, including the ability to communicate technical requirements to a non‑technical audience
• Highly organized and detail oriented with the ability to manage competing priorities in a fast paced environment

• Government client experience
• VMS experience

This is a full time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a cover letter and MS Word resume.

OST is an equal‑opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.