Specialist II, Service Desk

Overview

At Wipfli, people count. At Wipfli, our people are core to everything we do — the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility, focusing on relationships and encouraging each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career‑defining opportunity.

Under the direction of a Manager, the Specialist II provides quality technology support to firm clients with a high degree of customer satisfaction, technical expertise, and timeliness, in accordance with department policies and procedures.

• Provides excellent customer service support to firm clients for Wipfli‑supported hardware and software issues of low to moderate complexity.
• Resolves issues in accordance with Service Desk Procedures.
• Develops and maintains general knowledge of major client systems, including support policies and procedures.
• Assists other specialists or support staff through system knowledge transfer and training.
• Researches and responds to escalated issues and escalates further as required.

• High School Diploma or an equivalent combination of education and experience.
• Two or more years of Helpdesk experience.
• Strong customer service background.
• Prior computer system experience, including Windows Operating System and knowledge of Microsoft Office products.
• Hardware maintenance and repair skills.
• Demonstrated skill in providing support for hardware and software in a Microsoft environment.
• Demonstrated good problem‑solving skills.

• Associate’s Degree in Information Technology.
• Technical proficiency in relevant operating systems and applications.

Job Location s: US‑WI‑Eau Claire | US‑WI‑Wausau | US‑WI‑Milwaukee | US‑AR‑Siloam Springs

Job ‑7492

Category:
Cyber Security

Remote:
No

Wipfli offers a variety of benefits to support associates’ well‑being, including eight health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential firm contribution, Employee Assistance Program, firm‑sponsored basic life and short and long‑term disability coverage, 401(k) savings plan with profit‑share and firm matching contribution, well‑being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards.

Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long‑term care, pet insurance,  protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level, and location.

Wipfli is an equal‑opportunity/affirmative action employer. All candidates will receive consideration for employment without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at

Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with the recruiter during the interview process.