Manager, IT Solution Delivery

Job Description

As a Domain expert in IT Healthcare Integrations and Interoperability solutions with an understanding of Healthcare Payer/Provider clinical data exchange, you will own and lead valuable deliveries that improve the health experience of our members. This role will interact and participate in the implementation and operation of Epic Payer Platform. Experience with Epic EHR and/or Epic Payer Platform implementation or operations will give an edge to applicants.

You will lead and manage IT teams through successful delivery of solutions to address business needs, manage ongoing maintenance of related systems, and manage relationships with business and technology partners. You will perform all people leader tasks and maintain ideal architecture for applications under your domain.

• Lead an IT Solution Delivery team responsible for the successful delivery of enterprise-wide projects.
• Align and guide business partners and collaborate on delivery roadmap to meet KPIs and milestones.
• Align technology stack, delivery team, and vendor partners to the multi-year delivery roadmap.
• Stay up to date on Interoperability standards, implementation guides, and industry movement to keep Blue Cross NC forward in the space.
• Contribute to and steer architecture solutions, collaborating with architecture on solutions for applications under your domain.
• Manage and guide the detailed design, development, and integration activities for IT solutions.
• Provide concurrent oversight to multiple projects generally accountable to a single business division.
• Deliver complex communication of status and issues to senior leadership, VPs, and stakeholders in a clear and concise manner.
• Maintain relationships with internal and external business stakeholders, vendors, and delivery partners.
• Implement technical solutions to adhere with IT guiding principles and imperatives.
• Contribute to the evolution and delivery of the IT strategy, including architectural patterns, standards, and best practices.
• Maintain application health and performance through enforcement of architecture decisions.
• Perform analytic functions and coach team members in technical and analytical production.
• Guide team through assessment of alternative system approaches for workability and economic feasibility.
• Manage end-to-end vendor management for IT partners.
• Assist departments with strategic analysis to provide recommendations that ensure quality, cost effectiveness, goals, regulatory requirements and mandates are met through IT solutions in a timely fashion.
• Provide direct reports with well‑defined job expectations, ongoing performance feedback, accurate and timely performance appraisals, coaching, mentoring, training, and conflict resolution.
• Play a key role in defining the Solution Delivery Methodology and enforcing adherence of associated procedures.

• Knowledgeable in interoperability and HL7 FHIR, FHIR work groups, and governing bodies such as Da Vinci, Carin, Sequoia, NCQA, CMS, etc.
• Bachelor’s degree or advanced degree (where required).
• At least 3 years leading IT deployment teams.
• Eight or more years of experience in a related field.
• In lieu of degree, ten or more years of experience in a related field.

• Payer/Provider clinical data exchange use‑cases.
• Background in SMART on FHIR applications and strategies.
• Experience with Electronic Prior Authorization (ePA), Quality Care Gaps, Risk Adjustment (HCCs), HEDIS, FHIR Implementation Guides.
• Epic Payer Platform integration and operations.
• Similar experiences in Hospital Information Systems roles for the same criteria.

• The opportunity to work at the cutting edge of health care delivery with a deeply community‑engaged team.
• Work‑life balance, flexibility, and the autonomy to do great work.
• Medical, dental, and vision coverage and numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401(k) match including an annual company contribution.

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