Overnight NOC Analyst II

At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values:

Go Beyond | Own It | Be Curious| Serve as One

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The impact you will have:

We are seeking a NOC Analyst II to join our Network Operations Center (NOC) team. The successful candidate will be responsible for monitoring and maintaining our network and systems to ensure optimal performance and uptime. This mid-level position offers the opportunity to take on additional responsibilities and help mentor junior analysts within our organization.

Schedule for this role:

Off-hours position with flexible scheduling within 12:00 AM-9:00 AM EST.

Typical schedules include:

* 4-day (10-hour) shifts:
Friday-Monday, or

* 5-day (8-hour) shifts:
Thursday-Monday

Mandatory availability:
Saturday and Sunday.

* Monitor network and system performance using various monitoring tools and software.

* Identify and troubleshoot complex network and system issues, escalating as necessary.

* Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary.

* Perform system and network device configurations and deployments, as coordinated with the Backup Specialists and Toolset Orchestration Specialists.

* Maintain accurate documentation of network and system configurations and changes.

* Collaborate with cross-functional teams to resolve issues and implement solutions.

* Monitor and respond to alerts and notifications generated by our network and system monitoring tools.

* Provide timely and effective communication of network and system issues to internal and external stakeholders.

* Participate in on-call rotation and respond to after-hours incidents as needed.

* Mentor and train Analyst I on network and system monitoring best practices.

* Ensure Tickets are properly created and notated to account for time

* Manage personal workload and ensure that service level agreements (SLAs) are met.

* Additional duties as required

* Associate's degree in Computer Science or related field, or equivalent work experience.

* 3+ years of experience in network and system monitoring or related field.

* Experience with network and system monitoring tools;
Connect Wise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus.

* Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls.

* Advanced understanding of server and operating system concepts, including Windows and Linux.

* Strong analytical and problem-solving skills.

* Excellent communication and interpersonal skills.

* Ability to work independently and in a team-oriented environment.

* Attention to detail and ability to prioritize multiple tasks.

* Willingness to learn and adapt to new technologies and processes.