MS Office Network Consultant

MS Office Network Consultant

Location:

Madison, WI

Job Type: Contract (12 months)

Compensation: DOE

Client: DOC

Working under general supervision of the Help Desk Supervisor;
Bureau of Technology Management (BTM) and the BTM Help Desk IS Tech Services Seniors, the IS Tech Services Professional performs level one troubleshooting and support for all BTM supported hardware and software solutions.

The IS Tech Services Professional shall comply with the departments administrative rules and the agency's policies and procedures, including those related to the departments overall reentry philosophy of using evidence-based strategies, practices and programs which target an offender's individual criminogenic needs and risk level.

• 1. Ability to effectively communicate with a diverse customer base in a calm, respectful manner.
• 2. Ability to effectively multi-task and correctly prioritize daily work.
• 3. Ability to effectively troubleshoot, thoroughly document, resolve and/or properly triage all incoming customer issues and requests.
• 4. Strong oral and written communication skills.
• 5. Ability to succeed in a team-oriented and highly collaborative work environment.
• 6. Familiarity / experience with ITSM (incident and asset management platforms).
• 7. Ability to quickly learn a wide variety of state and/or agency-specific hardware and software applications.
• 8. Strong technical support skills relating to troubleshooting and resolving issues with supported hardware and software.
• 9. Familiarity / experience with industry-standard computer software (Windows 11, Microsoft 365 / Office, common 3rd party software, etc.).
• 10. Familiarity / experience with industry-standard computer hardware (desktops, laptops, monitors, peripherals, printers, etc.).

Call  Ext 100 for more details. Please provide Requirement  while calling.

EOE Protected Veterans/Disability