Implementation Director

Are you ready to lead complex software implementations that drive real customer outcomes? Do you excel at coordinating cross‑functional teams, translating strategy into execution, and guiding customers through transformational change?

Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

Our Professional Services organization operates within Lexis Nexis Risk Solutions’ Financial Crimes Compliance (FCC) business, partnering closely with Project Management, Product, Sales, and Account Management teams to deliver complex software implementations that help customers address Anti‑Money Laundering, Counter‑Terrorist Financing, sanctions screening, and regulatory compliance challenges.

The Implementation Director plays a critical role within Professional Services, serving as a cornerstone between FCC Professional Services, Project Management, Account Management/Sales, and our customers. This role is responsible for overseeing end‑to‑end software implementation projects (new implementations and upgrades), ensuring delivery is aligned with strategic objectives, customer requirements, timelines, and budgets. You will translate Statements of Work, customer business requirements, and product functionality into clear, actionable implementation plans and drive collaboration across internal and client stakeholders.

• Provide effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements.
• Translate Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies.
• Partner with Project Managers to analyze and support the development of detailed project artifacts and delivery plans.
• Serve as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels.
• Coordinate cross‑functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client‑side teams.
• Ensure project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines.
• Apply technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations.
• Lead issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions.
• Oversee customer‑reported issues during User Acceptance Testing (UAT) and post‑go‑live hyper‑care to ensure solutions function as intended and agreed.
• Promote strong communication, active listening, and stakeholder trust throughout the implementation lifecycle.

• Typically 10+ years of experience in program management or software implementation roles.
• Bachelor’s degree in Business, Computer Science, or Information Technology.
• Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum.

• Understanding of software implementation practices, including on‑premise and cloud architectures, system integrations, APIs, and data input processes.
• Preferred familiarity with name screening software and Screening Compliance Program requirements.
• Expert use of tools such as PowerPoint, JIRA, Adaptive Work, and Salesforce.
• Strong ability to translate technical concepts for non‑technical stakeholders.

• Effective communication and active listening
• Client relationship and stakeholder management
• Problem‑sol…