IT Support Eng II - AMZ, Zappos

Employer and Job Details

Employer:

BOP LLC

Position: IT Support Eng II AMZ
10909.8

Location:

Madison, Wisconsin

Hours:

40 hours/week, 8:00am-5:00pm

Salary Range: $60,700/year to $106,300/year

• Troubleshooting difficult IT problems without SOPs.
• Planning and coordinating CM and CM templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and providing constructive feedback when necessary.
• Automating manual tasks; creating/improving small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training, and development of others.
• Ensuring infrastructure, networking, and computing systems remain available during production hours.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root causes of operational issues and process inefficiencies.

• A bachelor’s degree or foreign equivalent degree in Computer Science, Computer Engineering, Software Development, Game Development, or a related discipline and 1 year of experience in the job offered or a related occupation in software development or IT support.

• 1 year of IT experience with client, server, and network service delivery.
• 1 year of experience with IT systems or in a commercial production environment.
• 1 year of experience networking concepts such as DNS, DHCP, SSL, OSI Model, or TCP/IP.
• 1 year of experience with Microsoft Administration, Linux Administration, or Cisco IOS (CLI).
• 1 year of experience troubleshooting in a multi-user high availability environment.
• 1 year of experience with PC repair, troubleshooting, deployment, and liquidation.

All applicants must meet all the above listed requirements.

is an Equal Opportunity – Affidavit Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Company:
Bop LLC - A95

Job : A3199434