IT Support Eng II - AMZ,Zappos & Shopbop Job Madison area,Wisconsin USA,IT/Tech

Position: IT Support Eng II - AMZ10909.8, Zappos & Shopbop

Employer:

BOP LLC | Position: IT Support Eng II AMZ
10909.8 |

Location:

Madison, Wisconsin.

Responsibilities

Troubleshooting difficult IT problems without SOPs.

Planning and coordinating change management and change management templates.

Collaborating with internal teams or vendors to execute projects.

Leading continuous improvement efforts.

Auditing the quality of work performed and providing constructive feedback when necessary.

Automating manual tasks; creating/improving small tools that help make team operations more efficient.

Serving as the first point of escalation.

Participating in hiring, training, and development of others.

Ensuring infrastructure, networking, and computing systems remain available during production hours.

Managing local technical projects.

Maintaining or creating policies, procedures, and processes.

Identifying root causes of operational issues and process inefficiencies.

Basic Qualifications

A Bachelor’s degree or foreign equivalent degree in Computer Science, Computer Engineering, Software Development, Game Development, or a related discipline and at least 1 year of experience in the job offered or a related occupation in software development or IT Support.

1 year of IT experience with client, server, and network service delivery.
1 year of experience with IT systems or in a commercial production environment.
1 year of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, or TCP/IP.
1 year of experience with Microsoft Administration, Linux Administration, or Cisco IOS (CLI).
1 year of experience troubleshooting in a multi-user high-availability environment.
1 year of experience with PC repair, troubleshooting, deployment, and liquidation.

Preferred Qualifications

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Base salary range: $60,700 - $106,300 per year. Additional compensation may include sign‑on payments and restricted stock units (RSUs). Benefits include health, dental, vision, prescription, basic life & AD&D insurance, elective supplemental life plans, employee assistance program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.

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IT Support Eng II - AMZ, Zappos & Shopbop