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Associate LMS Administrator

Job in Madison, Dane County, Wisconsin, 53774, USA
Listing for: Promega
Full Time position
Listed on 2026-06-26
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR
Job Description & How to Apply Below

Our Team

The Scientific and Sales Training Services team designs and delivers learning experiences that help sales, technical support, and marketing colleagues around the world build confidence, strengthen expertise, and do their best work. Our team brings together instructional designers, learning technologists, and training operations specialists who serve as strategic partners and internal consultants on needs analysis, instructional design, content development, learning technology, global program implementation, and training strategy.

We use AI intentionally as a productivity tool, design partner, and learning technology resource to improve how training is created, delivered, and experienced. We value scientific credibility, practical creativity, thoughtful collaboration, and genuine commitment to belonging.

Your Role

As an Associate LMS Administrator, you will help maintain Promega's Learning Management System as a technology platform for global training. Working with guidance from senior team members, you will assist with day-to-day LMS operations, including user accounts, permissions, support requests, routine reporting, system testing, documentation, and task tracking. In this role, you will be a first point of support for LMS users, helping troubleshoot issues, document resolutions, and escalate more complex technical problems when needed.

You will also have the opportunity to build technical expertise through hands‑on experience, mentorship, and exposure to learning technologies, AI‑enabled tools, reporting, automation, and global training operations.

Your Experience

You bring a technical foundation and a genuine interest in how systems work, along with motivation to build your skills through hands‑on experience in a real‑world environment. You are a methodical troubleshooter who communicates clearly with non‑technical users, understands that documentation is part of the work, and takes ownership of follow‑through. You work well independently and are energized by collaboration. You are curious about AI and emerging tools, and see learning new technology as part of the job, not an obstacle to it.

Core

Duties
  • Maintain day‑to‑day administrative functions and perform technical maintenance of the LMS, including account management, automation tasks, user and administrator permissions, and configuration of LMS settings within defined parameters to support system functionality and established specialty training programs.
  • Provide proactive user support by troubleshooting LMS and user account issues, documenting problems and resolutions, prioritizing issues based on defined impact criteria, communicating clearly with end users and internal partners, and identifying recurring issues to support process and documentation improvement.
  • Use internal and external ticketing systems to record, track, document, and resolve technical issues and other LMS related inquiries in accordance with established support procedures.
  • Run testing and document findings for new LMS features, integrations, and third‑party tools; work with training and program stakeholders to help pilot features that support existing and future LMS‑housed specialty programs.
  • Monitor LMS program activity and completion metrics on predefined reporting standards, generate routine reports, and elevate data discrepancies, technical issues, or potential risks to senior LMS or training team members for review.
  • Maintain accurate and up‑to‑date documentation for LMS support processes, administrative procedures, and program‑related system configurations.
  • Collaborate with LMS and IT team members to escalae and support resolution of complex technical issues affecting system performance or LMS‑supported programs.
  • Track LMS administration and program‑related tasks and milestones using project management software, following established workflows, priorities, and reporting expectations.
  • Maintain confidentiality of training records, survey responses, and correspondence in accordance with company policies and regulatory requirements.
  • Demonstrate inclusion through your own words and actions and be accountable for a safe workspace. Act with kindness, curiosity, and…
  • Position Requirements
    10+ Years work experience
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