Helpdesk, IT​/Tech

Symphony has been providing best‑of‑breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point‑of‑care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrative areas.

Symphony’s managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.

• Provides support to end users on a variety of issues, responding to telephone calls, email and personnel requests for technical support.
• Identifies, researches and resolves technical problems and documents, tracks and monitors the problem to ensure a timely resolution.
• Utilizes knowledge of commonly used concepts, practices and procedures within the field and follows instructions and pre‑established guidelines.

• Help Desk experience with approximately 1–2 years of experience in the field or a related area.
• General understanding of LANDesk for patch management, software deployment, inventory management and mobile device management (iPad, Android smartphone).
• Creative problem‑solving ability and willingness to perform a variety of tasks.