Network Analyst II Job Madison area,Wisconsin USA,IT/Tech

Network Analyst II

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

The Bureau of Information Technology Services (BITS) at the Wisconsin Historical Society (WHS) manages the technology and computer infrastructure that drives the Agency’s business systems. The IT department manages infrastructure and software that supports the WHS Headquarters building, the State Archives Preservation Facility (SAPF), and twelve Historic Sites around the State. This position reports to the Deputy IT Director and works closely with IT team members, facilities & maintenance staff, site leadership, key internal stakeholders such as the State Historic Preservation Office (SHPO), and external partners including the Department of Administration’s (DOA) Division of Enterprise Technology (DET), providing expertise and support for a variety of complex technical and network solutions.

The Network Analyst II position is a highly technical role responsible for overseeing and managing multiple competing projects, championing the modernization of agency infrastructure, and helping to define ongoing support procedures including life cycle planning for critical infrastructure, facilities, or building technologies. Additionally, this role requires hands-on physical technology work, not limited to running cables, mounting equipment, installing hardware, and assisting with infrastructure projects.

While not directly responsible for network administration, the Network Analyst II plays a key part in identifying, troubleshooting, and coordinating solutions for network issues in partnership with IT leadership and external service providers.

Working both independently and as part of project teams, the Network Analyst II collaborates with senior technicians, external vendors, and program area stakeholders to ensure the reliable operation of infrastructure technologies across multiple locations while providing guidance regarding agency network systems, building automation controls, and life-safety technologies including best practices, industry standards, code compliance, and implementation procedures.

Responsibilities

Facilities Technology & Project Support

Coordinate and oversee the IT related components of installation and ongoing management for agency network infrastructure, surveillance systems, access control equipment, fire or security systems, building automation controls, VoIP systems, etc.

Coordinate and assist with technology setups for new locations, renovations, and infrastructure upgrades.

Manage external vendors or contractors performing system installations and integrations.

Frequent travel to WHS and partner locations attending and providing technology expertise in support of numerous Facilities or IT led projects.

Network & Physical Infrastructure Support

Install, terminate, and maintain network cabling, fiber, and structured wiring for network and facilities technology.

Perform patching and connectivity troubleshooting at network closets and work spaces.

Identify network performance issues, coordinate with external network service providers, and submit service requests as needed.

Support the setup, relocation, and maintenance of networked hardware, including workstations, access points, and facility technology endpoints.

Assist with physical infrastructure projects, including wiring for security cameras, door access systems, life safety equipment, and audiovisual (AV) installations.

Frequent travel to remote WHS locations for infrastructure support or installations

Business IT System Technical Support & Collaboration

Support audiovisual (AV) systems and web-conference technologies in meeting rooms, public areas, and event spaces across WHS locations throughout the state.

Respond to technical requests related to network infrastructure, AV systems, point-of-sale systems, and other facilities technologies.

Troubleshoot hardware and software issues, escalate complex problems as needed.

Work with external service providers to escalate and resolve complex technical issues.

Provide user education and training including the…