Sr Analyst, CPQ

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead. Rite‑Hite is a world leader in the manufacture, sale, and service of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more – all designed to improve safety, security, productivity, energy savings, and environmental control.

• Design, configure, and maintain CPQ solutions using Logik.io (Service Now CPQ Configurator)
• Administer and manage Logik environments, including rules, product models, pricing logic, and workflows
• Configure and support integrations between CPQ, Salesforce, and downstream systems using KBridge
• Translate business requirements into scalable CPQ configurations and solutions
• Partner closely with sales, operations, and IT teams to support and optimize the quote‑to‑cash process
• Support end‑to‑end CPQ processes including product configuration, pricing, quoting, and order integration
• Ensure alignment between CPQ configurations, Salesforce data models, and sales processes
• Troubleshoot configuration and integration issues, including KBridge‑related data flows and errors
• Participate in testing efforts (IT Validations, UAT), including writing and executing test scenarios
• Support system enhancements, releases, and continuous improvement initiatives
• Document configurations, integrations, processes, and best practices

• Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience)
• 5+ years of experience in CPQ, with strong hands‑on configuration experience
• Proven experience with Logik.io (Service Now CPQ Configurator), including administration and configuration
• Strong understanding of CPQ processes (product modeling, pricing, quoting, and order flows)
• Experience with Salesforce and understanding of its data model and sales processes
• Hands‑on experience with KBridge for CPQ integrations
• Ability to translate business requirements into technical configurations
• Experience supporting sales organizations and understanding of sales lifecycle workflows
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent communication skills and ability to work cross‑functionally

• Experience integrating CPQ with ERP or downstream order management systems
• Familiarity with manufacturing or complex product environments
• Experience working in Agile environments
• Exposure to testing practices (SIT/UAT) and QA collaboration

• Strong functional + technical balance
• Attention to detail in configuration and logic design
• Business process understanding (sales and quote‑to‑cash)
• Problem‑solving and ownership mindset
• Ability to work independently while collaborating across teams

We take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well‑being:
  Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well‑being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You:
  Paid holidays, vacation time, and personal/sick days each year.

Rite‑Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug‑free workplace for the safety of our employees and customers.