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IDR Gateway Support Specialist
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-07-04
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company is looking for a Technical Support Analyst in Madison, Wisconsin. This position involves providing customer support for IDR Gateway access, organization setup, and user management through various channels including phone, email, and chat.
The ideal candidate should have at least 3 years of customer service experience, strong communication skills, and the ability to maintain high-quality service under pressure. The role requires U.S. citizenship and the ability to obtain a Public Trust clearance.
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