Network Hands & Feet Support Technician; Dispatch​/Part-Time Madison-Wisconsin

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

Location
:
Madison, Wisconsin, USA (On-site)
Contract Type
:
Independent Contractor / (Dispatch /Part-Time)
Eligibility
: U.S. Citizens and Green Card Holders Preferred

Job Summary The Network Hands & Feet Support Technician provides on-site, physical support for network and data center infrastructure. This role acts as “remote hands” for network, server, and IT operations teams by performing installations, troubleshooting, maintenance, and basic diagnostics under remote guidance.

• Perform physical installation, relocation, and removal of network and server equipment (routers, switches, firewalls, servers).
• Rack, stack, cable, and label network and server hardware.
• Connect and disconnect network, power, and fiber cables as instructed.
• Assist remote engineers with troubleshooting by checking link lights, reseating cables, rebooting devices, and verifying connections.
• Replace failed hardware components (NICs, power supplies, cables, disks) following standard procedures.
• Conduct visual inspections and report hardware issues or alarms.
• Perform basic network testing (ping tests, cable continuity checks).
• Maintain accurate documentation of work performed, including photos when required.
• Escort vendors and ensure compliance with data center security policies.
• Follow change management, safety, and escalation procedures.
• Provide after-hours or on-call support as required.