IT Operations Supervisor; Madison

Position: IT Operations Supervisor (Madison)
Position Summary

Under the direction of the Chief Information Officer (CIO), this position provides critical operational leadership for the Wisconsin State Public Defenders' (SPD) IT Department. The incumbent exercises operational oversight across the department's technology portfolio. This role is responsible for the management support of multifaceted teams, specifically encompassing IT service management (ITSM) and support, cybersecurity and risk management, database and application development, digital workplace initiatives, and IT training.

This role ensures that technology operations-ranging from desktop support and hardware provisioning to the maintenance of the agency's case management technical infrastructure, data analytics, and cloud infrastructure-are executed efficiently and securely. The incumbent provides direct supervision to staff, establishes rigorous process documentation, enforces compliance with state security mandates (such as CJIS), and drives IT performance metrics that support the agency's mission.

This position ensures project delivery within scope and budget, and acts as a backup when the CIO is unavailable.

Additionally, this position serves as the primary lead for Identity and Access Management (IAM) and security governance initiatives, ensuring that all technology implementations align with established agency standards. The incumbent is responsible for enforcing comprehensive policy governance, proactively identifying potential compliance risks.

Here is a copy of the position description.

Salary Information

This classification is in pay schedule/range 70-02 and the starting hourly pay range will be between $41.03 and $65.22 per hour ($85,342 to $135,657 per year). A one-year probationary period may be required.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) for a position assigned to the stated pay range or counter-part pay range, should complete the application process as described above by the stated deadline.

Final selected candidates may be eligible for moving expense reimbursement to relocate to the place of employment.

Job Details

Background Check:
We consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. A criminal background check will be done prior to an offer of employment.

Eligibility to work in the US:
The SPD does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.

Equal Opportunity

Employer:

The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Veterans:
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for the application instructions to be considered for the Veterans Non-Competitive Appointment program.

Qualifications

LETTER OF QUALIFICATIONS & RESUME:
You must submit both documents in order to be considered. It is important that you clearly explain and elaborate on your experience and/or training in your letter of qualifications and resume.

Minimum Qualifications (Required - Candidates must have experience and/or training relevant to these areas in order to be considered for this position):

* Hands-on IT Infrastructure/Security:
Proficiency in configuring and managing security tools (such as EDR, SIEM, and firewalls) and demonstrated experience leading active incident response and/or vulnerability remediation.

* Strategic Security Governance:
Experience integrating high-level security frameworks (e.g. NIST or CIS Controls) into daily technical operations by providing clear, hands-on guidance and troubleshooting support to ensure agency-wide compliance.

* Project Management/Leadership:
Demonstrated experience being involved in planning, organizing, and executing IT projects involving managing team resources, scheduling, and task prioritization.

A well-qualified candidate will also have experience in the following areas:

* Application Portfolio Management:
Managing software portfolios and experience with the full application development lifecycle - from requirements gathering and design, to testing and deployment.

* Supervisory/Personnel Management:
Serving in a formal supervisory role, which could include performance management, staff coaching, and conflict mediation.

* Public/Legal Sector:

Experience with either of the above preferred qualifications within the public sector and/or a legal/case-management environment.

How To Apply

To apply , click "Apply for Job" to start the…