Business Systems Specialist

Responsibilities

• Responsible for educational content creation (job aids, videos), system support (User Replication), vendor management (Halo), and foundational business analysis.
• Support the integration of direct mail and direct email programs into the Salesforce Relate platform.
• Provide operational and user support for business system applications and related hardware that support division and corporate strategies.
• Respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
• Document and maintain business processes and business rules.
• Conduct user acceptance testing for business systems.
• Identify opportunities for improved user acceptance testing processes and methodologies.

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
• Basic knowledge and understanding of how technology can be used to automate business processes.
• Demonstrated experience documenting work processes and business rules.
• Demonstrated experience using business systems to provide customer service.
• Insurance or financial industry experience a plus.
• Salesforce/Relate platform experience.
• Python, PowerBI and good broad technology prowess.