IT Operations Supervisor; Madison

Position Description

We are recruiting for an IT Operations Supervisor (IS Supervisor 2 classification) at the State Public Defenders (SPD) in Madison, WI. The position is headquartered at 17 South Fairchild St., Madison, WI. The role reports to the Chief Information Officer (CIO) and provides operational leadership across SPD’s IT Department.

The incumbent exercises operational oversight across the department’s technology portfolio, including IT service management (ITSM) and support, cybersecurity and risk management, database and application development, digital workplace initiatives, and IT training. Responsibilities include managing multifaceted teams, establishing rigorous process documentation, enforcing compliance with state security mandates such as CJIS, driving IT performance metrics, ensuring project delivery within scope and budget, and acting as backup for the CIO when unavailable.

• Supervise technical staff and provide guidance and mentorship.
• Develop and maintain process documentation for IT operations.
• Enforce compliance with security and regulatory requirements.
• Monitor and improve IT performance metrics.
• Oversee project delivery and maintain budget control.
• Lead Identity and Access Management (IAM) and security governance initiatives.
• Coordinate technology implementations to ensure alignment with agency standards.

This classification is in pay schedule/range 70‑02. The starting hourly pay range is $41.03 to $65.22 per hour ($85,342 to $135,657 per year). A one‑year probationary period may be required. The employee may be eligible for relocation expense reimbursement.

Background Check:
All qualified applicants with criminal histories, consistent with applicable federal, state, and local law, will undergo a criminal background check prior to an offer of employment.

Eligibility to Work in the US: SPD does not sponsor work visas. All hired personnel must verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I‑9.

Equal Opportunity

Employer:

The State of Wisconsin is an equal opportunity workplace and an affirmative action employer. We consider qualified applicants from all backgrounds, including those with criminal histories, in accordance with legal requirements.

Veterans:
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service‑connected disability. Qualified veterans should visit the Veterans Employment page for application instructions.