Systems Coordinator

Overview

WHEDA is seeking a Systems Coordinator to join our IT team in the Madison office. The position is responsible for second‑tier support in maintaining, troubleshooting, and problem solving for all server, network, desktop, and telephone systems.

Salary range: $61,469.00 to $75,535.00 annually. WHEDA offers a competitive benefits package that includes medical, vision, and dental insurance, State Retirement plan; 457 Deferred Compensation, group term life insurance (and optional term life for family members), commuter allowance, short and long term disability insurance, paid sick leave, paid vacation time, personal holiday hours, paid holidays, and tuition reimbursement.

WHEDA employees have the option to select a hybrid telework/flex schedule after in‑office training is completed.

• Responsible for day‑to‑day operations of the Network/Server, Desktop and Telephone environment. Provides secondary support to the Server, Network and Desktop Administrators, in troubleshooting and meeting business unit needs.
• Provides hardware and software problem resolution related to networks, servers, printers, telecommunications, and operating systems. Serves as back‑up or next level support (beyond Help Desk) and determines when additional and higher level of support is required.
• Performs system administration activities for applicable systems and data, including setting up user security, applying security patches, maintaining data integrity, integrating assigned applications with other applications and systems, maintaining contracts with outside vendors, and defining reporting and alerting requirements.
• Trains internal staff and customers on the use of systems, following approved WHEDA security standards, policies, and guidelines, and assisting with configuration of systems.
• Implements necessary changes to systems, applications, and information as requested in accordance with IT security policies, standards, and guidelines.
• Assists with project management activities, including research and development regarding certain technologies; may test, analyze, and make recommendations based on findings.
• Recommends hardware and software configurations or enhancements to ensure optimum performance and capability of networks, servers, and desktops to meet user needs; ensuring system configurations conform to Authority standards.
• Performs or assists with other organizational needs as requested or required.

• Bachelor’s Degree in Computer Science, Information Systems, or a related field AND 2 years of experience in troubleshooting and maintaining computer systems and networks; OR equivalent combination of education and experience
• Valid Driver’s License

• Computer environment, testing, and system administration
• Working knowledge of voice, data, and video equipment
• Working knowledge with computer platforms and applicable operating system functionality
• Strong adherence to confidentiality in working with clients and vendors
• Attention to detail, and ability to troubleshoot for process improvement
• Excellent verbal and written communication skills, specifically to train and provide technical documentation as needed
• Problem solving skills and ability to work under pressure
• Successful prioritizing and management of work projects

Questions may be directed to

This position is not eligible for a work‑related immigration visa sponsorship.

WHEDA is an equal opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are also encouraged to apply.