Help Desk WI residents or to relocate to WI 's ex

PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI.

Work Shift:

Saturday – Wednesday 12:00am – 8:30am with 30 min unpaid lunch. – this is a 3rd shift position

This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field

.An ideal candidate would have previous IT Help Desk experience. Candidates should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job.

Primary job functions do not typically require exercising independent judgment

.This is a 24x7x365 support center position and may be asked to shift work hours or work overtime t

• e:
  Customer Serv
• ice Basic IT Troubleshoot
• ingCall center experience = 6 mo. experie