Reporting Manager - Wi

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Position contingent upon award of contract

Location:

Madison, WI

The Business Systems Analyst is responsible for the administration, maintenance, and optimization of business software applications and reporting systems. This position analyzes business processes, user requirements, and system functionality to develop solutions that support organizational objectives and operational efficiency. Serves as a subject matter expert for assigned systems, providing user support, training, documentation, and guidance to ensure effective utilization of technology resources.

Additionally, leads reporting operations by developing, maintaining, and distributing routine and ad hoc reports, supporting data integrity, and ensuring reporting governance and compliance with Department and organizational requirements. Utilizes knowledge, experience, and sound judgment to identify opportunities for process improvement, support business initiatives, and ensure information technology resources are used in accordance with corporate standards and best practices.

• Administer, maintain, and support trip management software and related ancillary systems to ensure reliable and efficient business operations.
• Provide technical support to employees and providers by troubleshooting system issues, resolving user concerns, and serving as a resource for system-related questions.
• Establish, maintain, and manage user accounts, system access, permissions, and related security controls for assigned applications.
• Develop, deliver, and support employee and provider training programs related to company technology, business systems, and operational processes.
• Create, maintain, validate, and distribute routine and ad hoc reports using SQL programming and reporting tools to support operational, contractual, and business requirements.
• Produce and analyze performance reporting, including operational metrics, unsuccessful trips, late trips, complaint trends, tracking compliance, and other required performance indicators.
• Maintain reporting governance by managing report definitions, schedules, quality control processes, documentation, and audit‑ready records.
• Support Department and management requests for data extracts, performance analyses, reporting clarification, and special projects.
• Collaborate with Operations, Quality Assurance, Compliance, and other business partners to identify trends, support data‑driven decision‑making, and implement continuous improvement initiatives.
• Maintain data integrity by ensuring accurate system configuration, data capture, reporting processes, and adherence to operational documentation standards.
• Administer and manage company wireless telecommunications accounts and related technology resources.
• Assist with inventory management of software, hardware, and technology assets, promoting responsible use and care of company equipment.
• Provide on‑call and after‑hours support as required, including flexibility for evening, weekend, and travel assignments to support satellite office operations.
• Perform other duties and responsibilities as assigned.

• Strong analytical, organizational, and problem‑solving skills with the ability to prioritize, implement, and manage multiple business and technical initiatives simultaneously.
• Effective verbal and written communication skills, with the ability to present technical, statistical, and operational information clearly to executive leadership, Department staff, and operational teams.
• Demonstrated leadership skills with the ability to collaborate effectively across operations, compliance, quality assurance, information technology, and call center functions.
• Advanced analytical capabilities, including the ability to interpret large and complex datasets related to operations, provider performance, utilization, quality, compliance, and contractual performance.
• Strong experience with database technologies, including Microsoft SQL Server, SQL programming, and SQL Server…