Desktop Support Engineer

Interview Process

2 rounds of interviews. First round will be virtual, second round will be onsite in Madison, WI.

This position is onsite 5 days a week. Possibility of remote work one day a week. Candidates must be CURRENT WI residents. Relocation is not allowed. Up to 10% travel is required for this position. This would be rare occurrences of 1-night stays within the state to other facilities or conferences.

Candidates should be prepared to provide references.

• 3-5 years' Microsoft Office
• 2+ years' with maintaining, updating, and deploying Apple Products / iOS
• 2+ years with Mobile Device Management (Workspace ONE / Air Watch)
• 2+ years' experience in a customer facing IT role

• 2+ years' experience within Cherwell / Ivanti Ticketing and assets management system

This person will be on a team with 12 other individuals.

This person will be onboarding and offboarding government employee devices. This includes mobile devices, iPads, etc. Therefore, customer service and presentation skills are a key part of this role. Candidates should be detail oriented in their record keeping / inventory abilities.

The contractor will handle a big surge of nearly 2,000 device deployments over the next 12 months.

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.