Help Desk Support Specialist

Overview We are seeking a Help Desk Support Specialist to provide account administration and end-user support for internal and external users. This role resolves access issues, manages user accounts, and assists with technology-related requests, prioritizing a positive user experience.

• Provide first-level technical support for end users
• Troubleshoot account access, authentication, and identity-related issues
• Create, update, and maintain user accounts and permissions
• Deploy, configure, and support desktop and laptop hardware
• Respond to support requests and document resolutions
• Collaborate with team members to resolve issues and improve service delivery
• Assist with device inventory management and equipment distribution
• Deliver professional customer service while supporting a diverse user base

• At least 1 year of experience working with digital tools, systems, or technology platforms
• Ability to quickly learn and adapt to new technologies and processes
• At least 6 months of customer service or client-facing experience, with success resolving issues and building positive relationships
• At least 6 months of experience working in a collaborative team environment
• Strong communication and problem-solving skills
• Reliable attendance and ability to manage workload effectively

• Experience providing IT support in a professional environment
• Familiarity with Microsoft Office applications
• Experience with identity and access management processes
• Experience working with web-based call center or ticketing systems

• Candidates must currently reside in Wisconsin
• Initial onsite training will be required in Madison, WI
• Ongoing hybrid schedule with 1 - 2 days of onsite attendance per week in downtown Madison
• Standard business hours, Monday through Friday

This is a Contract position based out of Madison, WI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison,WI.

This position is anticipated to close on Aug 12, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.