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ITSM Analytics & Reporting Leader
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-08-22
Listing for:
American Family Insurance
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
American Family Insurance is seeking a Lead Technology Services Specialist to own ITSM Data & Analytics strategy, dashboards, and governance. You will transform operational data into executive insights using Service Now, Tableau, and GCP, delivering trusted reporting for leadership and service teams.
The role leads analytics programs, defines KPIs, supports continual service improvement, and partners with IT leaders and stakeholders to ensure data quality and strategic decision-making.
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