IT Infrastructure Administrator

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way.

Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers.

Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Provide world-class technical support and infrastructure expertise to a mission-driven company with a vibrant corporate culture. This role is designed for a dedicated professional who thrives on taking full ownership of the core infrastructure that empowers our team to succeed every day. Moving beyond day-to-day user support, the IT Infrastructure Administrator manages the complete lifecycle of our macOS fleet and corporate network—from ensuring seamless, zero-touch deployments to maintaining the long-term health and security of our office hubs.

As a primary Tier 2 escalation point, you will blend high-level administration with empathetic, hands‑on support, ensuring that every technical solution enhances our employees’ workflows. This position is ideal for an individual with exceptional operational discipline and a project oriented mindset, capable of executing complex technical tasks and maintaining the stability of our enterprise systems in a fast-paced, shifting environment.

• Execute end-to-end user provisioning and deprovisioning workflows across Google Workspace and SSO providers, ensuring immediate access revocation, data preservation, and license reclamation for departing employees.
• Manage the daily health of the macOS fleet using Jamf Pro by monitoring Automated Device Enrollment tokens and troubleshooting failed pre-stage enrollments to ensure zero-touch deployment success.
• Configure and enforce operating system updates and security patches via MDM smart groups, proactively intervening with non-compliant devices to minimize security vulnerabilities.
• Administer the Ubiquiti Uni Fi network controller by executing rolling firmware updates for access points and switches during scheduled maintenance windows to maintain network stability.
• Verify File Vault encryption status and Gatekeeper compliance across all endpoints, managing recovery key escrow and troubleshooting security agent health checks.
• Manage permission schemes, notification schemes, and user groups within Jira and Confluence to maintain operational hygiene without altering core system architecture.
• Implement Role-Based Access Control (RBAC) in Hub Spot to ensure appropriate data visibility for Sales and Marketing teams and troubleshoot basic integration sync errors.
• Conduct monthly audits of administrator privileges, Google Group memberships, and third-party API connections to enforce the principle of least privilege and ensure license compliance.
• Monitor the Google Workspace Security Investigation Tool and Alert Center for suspicious login activity or phishing attempts, executing immediate remedial actions when necessary.
• Serve as the primary Tier 2 escalation point for the IT Support Help Desk, resolving complex technical issues that require administrative privileges, terminal access, or deep log analysis.
• Coordinate the physical repair and return merchandise authorization (RMA) process for defective hardware, including laptops, network gear, and audio‑visual equipment.
• Open and manage technical support cases with enterprise vendors such as Apple, Google, and Atlassian to…