Service Desk Technician

Description

Are you a technology-minded problem solver who enjoys helping others and learning new systems? We're looking for a motivated and customer-focused professional to join a collaborative team. This is a great opportunity for someone who enjoys troubleshooting, working with technology, and making a meaningful impact through exceptional service.

In this role, you’ll help ensure employees and application users have the access, tools, and support they need to be successful.

Responsibilities include:

• Deliver Tier 1 and Tier 2 technical support for internal employees
• Troubleshoot hardware, software, account, and access-related issues
• Manage, deploy, configure, and support computers and related equipment
• Assist users with application access and authentication requests
• Collaborate with team members to resolve technical challenges efficiently
• Maintain a high level of customer service while supporting a diverse user base

• At least 1 year of experience working with digital tools, systems, or platforms, along with the ability to quickly learn new technologies
• At least 6 months of customer service or client-facing experience with a track record of resolving issues and building positive relationships
• At least 6 months of experience working in a collaborative team environment and contributing toward shared goals

This role offers the opportunity to build your technical skills while working with a supportive team that values collaboration, continuous learning, and exceptional customer service. If you enjoy helping others, solving problems, and growing your career in IT, we’d love to hear from you!

This is a Contract position based out of Madison, WI.

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Madison,WI.

This position is anticipated to close on Aug 18, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any…