Telecommunications Analyst

Telecommunications Analyst
Information Technology (IT) Madison , Wisconsin Contract Aug 21, 2026

Location: Wisconsin (Hybrid)
Duration: 5 Months
Rate:$26
-32p/hr
Interview: Microsoft Teams + In-Person
Residency Requirement: Must currently reside in Wisconsin. No relocation.

• Unified Communications
• VoIP
• Session Border Controllers (SBC)
• Dial Plans
• Call Routing
• E911 Administration
• Contact Center
• IVR Design & Support
• Voice Modernization
• Voice Migration Projects
• Requirements Gathering
• Technical Documentation
• QoS Configuration
• Telecommunications Infrastructure
• Troubleshooting

• ITIL Certification

• Landis Contact Center
• Telephony Implementations
• ITIL

• Lead and support Avaya to Microsoft Teams Voice migrations
• Administer and support enterprise voice
  , VoIP
  , and unified communications platforms
• Configure and support SIP services
  , dial plans
  , call routing
  , SBCs
  , and E911
• Design, implement, and support Contact Center and IVR solutions
• Configure and enhance VoIP/telecommunications systems
• Develop and implement QoS policies
• Monitor system performance and maintain service availability
• Perform root cause analysis
  , troubleshooting, and issue resolution
• Gather business requirements and translate them into technical solutions
• Create training materials
  , process documentation
  , and system diagrams
• Support incident management and operational excellence
• Provide technical guidance to support and operations teams
• Collaborate across infrastructure and technology teams

• Ability to present technical concepts to both technical and non-technical audiences
• Strong problem-solving and analytical skills
• Independent decision-making and sound judgment
• Ability to manage multiple priorities and projects simultaneously

• 3-5 years of experience required
• Hybrid work environment
• Must be a Wisconsin resident
• Reliable transportation required
• Occasional early morning, evening, or weekend work may be required

Location: Wisconsin (Hybrid)
Duration: 5 Months
Rate:$26
-32p/hr
Interview: Microsoft Teams + In-Person
Residency Requirement: Must currently reside in Wisconsin. No relocation.

• Avaya Administration
• Unified Communications
• VoIP
• SIP Trunking
• Session Border Controllers (SBC)
• Dial Plans
• Call Routing
• E911 Administration
• Contact Center
• IVR Design & Support
• Voice Modernization
• Voice Migration Projects
• Microsoft Teams Voice
• Requirements Gathering
• Technical Documentation
• QoS Configuration
• Telecommunications Infrastructure
• Incident Management
• Troubleshooting

• ACIS (Avaya Certified Integration Specialist)
• AIPS (Avaya Implementation Professional Specialist)
• ACSS (Avaya Certified Specialist)
• ASPS (Avaya Support Professional Specialist)
• ITIL Certification
• Microsoft Teams Voice Certification

• Microsoft Teams Voice
• Landis Contact Center
• Telephony Implementations
• ITIL

• Lead and support Avaya to Microsoft Teams Voice migrations
• Administer and support enterprise voice
  , VoIP
  , and unified communications platforms
• Configure and support SIP services
  , dial plans
  , call routing
  , SBCs
  , and E911
• Design, implement, and support Contact Center and IVR solutions
• Configure and enhance VoIP/telecommunications systems
• Develop and implement QoS policies
• Monitor system performance and maintain service availability
• Perform root cause analysis
  , troubleshooting, and issue resolution
• Gather business requirements and translate them into technical solutions
• Create training materials
  , process documentation
  , and system diagrams
• Support incident management and operational excellence
• Provide technical guidance to support and operations teams
• Collaborate across infrastructure and technology teams

• Strong communication skills
• Ability to present technical concepts to both technical and non-technical audiences
• Strong problem-solving and analytical skills
• Independent decision-making and sound judgment
• Ability to manage multiple priorities and projects simultaneously

• 3-5 years of experience required
• Hybrid work environment
• Must be a Wisconsin resident
• Reliable transportation required
• Occasional early morning, evening, or weekend work may be required

PeoplelinkLLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Team Soft’sdedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority.
Team Soft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

Team Soft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.