Endpoint Engineer

Endpoint Engineer

Robert Half is seeking an Endpoint Engineer for our partner in the Madison area. This role will take ownership of the enterprise endpoint environment, including endpoint management platforms, device standards, provisioning, patching, and overall endpoint health. This is not simply a desktop support role. The ideal candidate will have hands-on responsibility for managing and maintaining endpoint technologies and will serve as a technical escalation point for complex issues.

Key Responsibilities

• Own and administer enterprise endpoint management platforms, including Microsoft Intune, JAMF, SOTI, and related technologies.
• Take ownership of endpoint standards, configurations, compliance, health, and lifecycle management across desktops, laptops, mobile devices, RF scanners, peripherals, and specialized devices.
• Manage device provisioning, configuration, refreshes, and decommissioning, including Windows Autopilot and standardized device deployments.
• Own operating system update and patching processes, application packaging, testing, and compatibility across endpoint environments.
• Manage and troubleshoot Windows, macOS, Linux, and specialized endpoint devices such as 10
  
  ZiG thin clients.
• Monitor endpoint management platforms and proactively resolve enrollment, compliance, configuration, and device health issues.
• Serve as the technical escalation point for complex endpoint issues raised by Desktop and Service Desk teams.
• Partner with Network, Security, Server, and other IT teams to resolve cross-functional technology issues.
• Take ownership of end-user audiovisual solutions and participate in AV deployments, projects, and vendor coordination.
• Participate in an on-call rotation supporting after-hours incidents affecting business and operational environments.