Desktop Support Technician

Desktop Support Technician III

Location: Remote with occasional onsite visits for troubleshooting, equipment support, and project work

Overview

Our client is seeking an experienced Desktop Support Technician III to provide advanced desktop support within a large enterprise environment supporting more than 10,000 users and 9,000+ devices. This role combines high-level technical support responsibilities with project-based work and requires someone who can effectively manage both day-to-day support activities and longer-term initiatives.
The ideal candidate will have strong troubleshooting skills, experience supporting Windows environments, and a customer-focused approach to resolving technical issues.

Key Responsibilities

• Provide Tier 3 support for workstation hardware and software issues
• Support, maintain, and troubleshoot Windows operating systems
• Install, configure, and maintain desktop and laptop hardware
• Support peripheral devices including printers, scanners, and related equipment
• Manage and resolve incidents and service requests within established service levels
• Assist with desktop and infrastructure-related projects as a technical resource
• Document troubleshooting steps, resolutions, and support activities
• Collaborate with team members while also working independently on assigned tasks
• Deliver professional and effective communication to end users and stakeholders

Required Qualifications

• 5+ years of Tier 3 desktop support experience
• 5+ years of experience supporting workstation hardware and software
• 5+ years of incident and service request management experience
• 5+ years of customer-facing technical support experience
• Strong experience with:
  • Windows 11
  • Active Directory
  • Hardware troubleshooting and support
  • Power Shell
• Excellent written and verbal communication skills
• Ability to balance project work alongside operational support responsibilities

Preferred Qualifications

• Experience packaging applications for enterprise deployment using tools such as SCCM, MECM, Ivanti, or similar solutions
• Patch management experience
• Operating system imaging and deployment experience
• Learning Management System (LMS) support experience
• Google Workspace administration or support experience
• Microsoft Group Policy (GPO) experience
• Experience supporting large enterprise environments

Technical Environment

• Windows 11
• Active Directory
• Power Shell
• Enterprise desktop management tools
• Printers, scanners, and peripheral devices
• SCCM/MECM, Ivanti, or similar deployment tools

Ideal Candidate

• Strong technical troubleshooting skills
• Customer-service oriented mindset
• Able to prioritize and manage multiple tasks effectively
• Comfortable working independently and within a team environment
• Detail-oriented with strong organizational skills
• Proven ability to support large-scale enterprise environments

Experience Level: Intermediate +
This is an excellent opportunity for a Desktop Support professional looking to work in a complex enterprise environment while contributing to both operational support and strategic technology projects.
Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Final date to receive applications
This position is…