Senior ServiceNow Developer
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-09-04
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Business Analyst, IT Project Manager, IT Consultant, Systems Analyst
Job Description & How to Apply Below
- Administer the cloud-based Service Now workflow automation platform
- Optimize the Service Now platform and identify opportunities for efficiency and usability
- Manage future implementation plans and serve as the primary liaison between the business, IT team, and vendors
- Resolve issues, questions, and requests related to Service Now ITSM, CSM, and ITOM modules
- Monitor, maintain, and optimize platform availability, performance, scalability, and business alignment
- Collect, evaluate, prioritize, and coordinate enhancement requests
- Coordinate platform upgrades, patching, releases, and development activities
- Perform testing and validation of business processes, workflows, integrations, and enhancements before production deployment
- Design, develop, and maintain integrations between Service Now and enterprise platforms
- Configure and customize applications, workflows, forms, business rules, catalog items, and automation solutions
- Create and enhance custom Service Now applications
- Support and expand ITSM, CSM, and ITOM capabilities
- Partner with stakeholders, product owners, and analysts to translate requirements into scalable Service Now solutions
- Participate in discovery, design, estimation, development, testing, and implementation activities
- Develop and maintain technical documentation, release notes, knowledge articles, and support materials
- Collaborate with training and change management resources to support user adoption
- Review requirements and solution designs for architecture, governance, security, and development-practice alignment
- Support workflow automation, service catalog modernization, knowledge management, case management, and enterprise service management initiatives
- Evaluate and leverage AI-powered workflows, predictive intelligence, virtual agents, and intelligent automation
- Assist with platform governance, performance optimization, root cause analysis, and continuous improvement
- 4 years of Service Now work experience
- Bachelor's degree required; combination of training, experience and education may be accepted in lieu of degree
- Knowledge of Service Now application platform
- Knowledge of Information Technology Infrastructure Library (ITIL) and ITIL V4 processes
- Experience with Service Now ITSM, CSM, and ITOM implementations and enhancements
- Experience developing integrations with Workday, Microsoft 365, Azure, Salesforce, or other enterprise platforms
- Familiarity with Service Now AI, Predictive Intelligence, Virtual Agent, Agent Workspace, and Generative AI capabilities
- Experience working within Agile product delivery teams and participating in sprint planning, backlog refinement, and release management
- Excellent written and verbal communication skills
- Ability to work independently on multiple projects
- Ability to manage multiple concurrent projects, activities, and tasks under time constraints
- Ability to effectively interface with staff at all levels
- Excellent communication, facilitation, and organizational skills
- Strong critical, analytical thinking, and problem-solving skills
- 10% travel
Demonstrates expertise in administering and optimizing the Service Now platform, including ITSM, CSM, and ITOM modules, while effectively managing integrations and enhancements. Strong ability to collaborate with stakeholders and translate business requirements into scalable solutions.
Highest-signal resume keywords- Service Now Administration
- ITIL V4 Knowledge
- Integration Development
- Agile Product Delivery
- Communication Skills
- Service Now ITSM
- Service Now CSM
- Service Now ITOM
- Integration Development
- Workflow Automation
- Custom Application Development
- Performance Optimization
- Testing and Validation
- Platform Governance
- Enhancement Coordination
- Analytical Thinking
- Problem-Solving
- Organizational Skills
- Facilitation Skills
- Independent Work
- Cloud-Based Platform
- Workflow Automation
- Continuous Improvement
- Enterprise Service Management
- IT Infrastructure Library
- Service Now
- Workday
- Microsoft 365
- Azure
- Salesforce
- AI-Powered Workflows
- Predictive Intelligence
- Virtual Agent
- Agent Workspace
- Generative AI
Position Requirements
10+ Years
work experience
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