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ITSM Analytics Leader: ServiceNow, Tableau & GCP
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-09-08
Listing for:
American Family Insurance
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
Data Analyst, Business Intelligence
Job Description & How to Apply Below
American Family Insurance in Madison, WI is seeking a Lead ITSM Service Management Specialist to own analytics strategy, dashboards, and governance. You will transform operational data into executive-level insights using Tableau, Service Now, and GCP, collaborating with IT leaders and stakeholders to enable data-driven decisions.
This hybrid role offers relocation support and requires driving CSI initiatives, KPI development, and reporting frameworks across the organization.
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