IT Desktop Support Specialist

Are you a proactive, customer service minded IT professional with a background in performing technical support functions?

Desktop Support Specialist (IS Technical Services Specialist)

This position offers a hybridized work schedule!
This full-time permanent position will be headquartered at and required to work from the Madison Hill Farms State Office Building at 4822 Madison Yards Way Madison, WI at least 4 days per week
. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.

The Department of Financial Institutions (DFI) ensures the safety and soundness of Wisconsin’s financial institutions, protects consumers of financial services and facilitates economic growth. The agency regulates and licenses financial service providers who do business in Wisconsin. Find out more about DFIhere !

DFI is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that rollover each year.
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

This Technical Support Specialist position provides excellent customer service, technical/ application support, and consultation services to resolve technical problems and assist the IT operations and development teams, customers, and services with daily project and operational activities. Various duties include receiving assets, staging equipment and performing build/image activities, and interviewing customers as part of pre-deployment asset discovery
. Additionally, other activities may include executing equipment replacement, updating asset management system to reflect work performed, monitoring daily activity,
installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals
, performing system backups and data recovery, resolving network communication problems independently, and preparing assets for disposition. The employee is responsible for assisting project managers in providing on-site IT support and facilitation for customers
. The incumbent will also assist in researching technological trends as well as implementing technical policies, standards and procedures that impact agency-wide information system functions. The position will support applications and services such as
InTune,
Cayosoft, Power Shell, MEDC
and will utilize ITSM software to manage incidents, service requests, assets, and changes
.

This position is in schedule-range (07-33) with an annual salary of $74,880 - $106,080 (or $36 - $51 per hour), plus excellent benefits. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency…