Infrastructure Engineering Manager II - Operations

Overview

The Infrastructure Services Manager II leads the delivery, operation, lifecycle management, and modernization of infrastructure platforms, operations, and enterprise application services. Depending on assignment, the manager leads either the Platforms or Applications & Operations team and ensures assigned systems and services are secure, reliable, resilient, recoverable, and aligned with organizational priorities.

In partnership with senior technology leadership, this leader develops and implements technology and service strategies, multiyear roadmaps, operating standards, and modernization plans for the assigned area. The manager translates business needs, technology risks, and organizational priorities into sustainable solutions and measurable outcomes. The role oversees service performance, upgrades and migrations, patching and vulnerability remediation, technical-debt reduction, disaster recovery readiness, audit and compliance coordination, vendor performance, resource planning, and assigned budgets.

Cross Functional Leadership

• Ensures skill and competency needs are met recruit, develop, and maintain an outstanding team.
• Acts as a trusted advisor and builds and maintains relationships with other UW Credit Union leaders and business executives to develop a clear understanding of business needs.
• Ensures cost-effective delivery of IT services to meet those needs and can respond with the agility required to address changing business priorities.
• Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.
• Takes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.

IT Infrastructure Engineering

• Partner with the Director of Infrastructure Services to develop and maintain infrastructure technology and project roadmaps and resource forecasts that align and support overall business strategies.
• Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes.
• Stays current with emerging technology trends, disruptions, and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.
• Analyzes and evaluates the infrastructure technology industry trends and determines their potential impact on the enterprise.
• Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes.
• Translates business and technical requirements into an architectural plan to achieve business objectives and documents all solution architecture design and analysis work.
• Ensures adherence to network architecture design and implementation standards for (LAN, WAN, and VPN)
• Manages to server infrastructure architecture standards (physical, virtual, and cloud)
• Leads the planning and evaluation discussions for data storage, backup, and transfer needs (SAN, NAS.)
• Participates in architecture discussions and evaluations including the design, and analysis for the implementation of solutions across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise solution standards.
• Analyzes the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement (systems of record, differentiation and innovation).
• Designs and directs the…