Field Property Claims Adjuster

Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.

• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
• Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Performs additional duties as assigned.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 2-3 days. Although this is not a CAT‑specific role, hires will be expected to commit to 1–3 CAT deployments per year.

Requirements

• High School diploma or equivalent required.
• Excellent Customer service experience, preferably in a retail environment.
• Construction or Insurance experience is highly desirable and preferred.
• Excellent communication skills – both oral and written.
• Computer Literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Valid driver's license and Bondable.

Core Competencies

Demonstrates strong customer service skills and effective communication abilities while conducting investigations and negotiating claims. Proficient in using claims handling software and maintaining professionalism in diverse stakeholder interactions.

Highest-signal resume keywords

• Claims Handling Software
• Customer Service Experience
• Excellent Communication Skills
• Insurance Experience
• Valid Driver's License

ATS Optimization Keywords

Hard Skills

• Property Damage Assessment
• Liability Determination
• Loss Evaluation
• Negotiation Skills Subrogation Evaluation

Soft Skills

• Outgoing Personality
• Professional Demeanor
• Interpersonal Skills

Certifications & Qualifications

• High School Diploma
• Bondable

Industry Keywords

• Insurance
• Fraud Investigation
• Arson Reporting
• Safety Standards
• Catastrophe Deployment

Tools & Technologies

• MS Word
• Excel
• Outlook
• Smartphones
• Claims Handling Applications