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National Field System Engineer - Madison, WI Area

Job in Madison, Dane County, Wisconsin, 53774, USA
Listing for: BioFire Diagnostics
Full Time position
Listed on 2026-02-16
Job specializations:
  • Language/Bilingual
    Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Position Summary

The National FSE position (NFSE) is responsible for providing on-site Installation, Preventive, Corrective, and Routine Maintenance for bio Merieux customers on an as-needed basis, utilizing appropriate tools and test equipment.

Primary Duties
  • Deliver timely, professional communications to customer service requests within the assigned territory and nationally as needed.
  • Perform installations, preventive and corrective maintenance, upgrades, field actions, and equipment removals using sound technical and business judgment.
  • Troubleshoot and repair instruments using electro-mechanical and computer skills to the board or subassembly level.
  • Build strong customer relationships and identify potential service or sales opportunities.
  • Plan and manage a forward-looking service itinerary in coordination with dispatchers and regional leadership.
  • Coordinate with regional teams when supporting customers outside the assigned territory.
  • Engage with purchase-order-required customers to schedule preventive maintenance and support revenue objectives.
  • Travel regularly, both scheduled and unscheduled, to support customer needs including overnight and national travel for customer support, trainings, workshops, and specialized service needs.
  • Complete service documentation, quality checklists, training requirements, calendars, and expense reports accurately and on time.
  • Adhere to all guidelines associated with maintaining company-issued equipment, tools, fleet vehicle, and assets appropriately as well as representing bio Merieux in a professional manner at all times.
  • Maintain accurate spare parts inventory and achieve annual targets such as First Time Fix rates and other assigned performance objectives.
  • Continuously develop technical, procedural, and professional skills.
  • Support sales, applications, marketing, and customer service teams to enhance customer experience, support product performance, and contribute to organizational objectives and strategies.
  • Participate in trade shows and provide product performance feedback to internal teams.
  • Perform all work in compliance with company quality procedures and standards.
  • Perform other duties as assigned.
  • Qualifications

    Required Education, Training, and Experience

    • Bachelor degree required in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.
    • Education Substitution:
      In lieu of a Bachelor's degree, 4 years of additional relevant experience will be accepted including Technical school &/or military technical training experience in Electronic Technology or Computer Science.
    • 2+ years of professional related experience with degree in troubleshooting and repair of biomedical, complex electro-mechanical, electrical, computer, vacuum systems, or similar systems required.
    • OR 6+ years of professional related experience in lieu of degree in troubleshooting and repair of biomedical, complex electro-mechanical, electrical, computer, vacuum systems, or similar systems required.
    • Must have and maintain a valid driver’s license in state of residence.
    • Experience operating independently including managing schedules, customer expectations, communications internally and externally; prioritizing tasks; and resolving technical issues without direct oversight.

    Preferred Education, Training, and Experience

    • Experience in a field service role preferred.
    • Experience with host/remote communications and network systems preferred.
    • Experience in the principles and practices of laboratory operations preferred.
    Knowledge, Skills, and Abilities
    • Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
    • Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
    • Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work.
    • Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
    • Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
    • Detail orientation to complete tasks without errors and produce high-quality work.
    • Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
    • Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently.
    • Effective verbal, written and presentation skills.
    • Intermediate skill in MS Office tools including Outlook, Teams, Word, and Excel.
    Working Conditions
    • Physical requirements include: remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs.
    • Travel requirements include:
      • Domestic travel: ≥80% of the time.
    • International travel:
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