Field Service Technician

Offering an opportunity to be part of a high performance team enjoy exceptional benefits and a supportive work life balance the Gordon Flesch Company is an employer of choice throughout WI IL IN IA and OH The Gordon Flesch Company strives to recognize and appreciate our associates commitment creativity and the results they deliver every day for our customers and the community Salary for this position is based on level of experience In this role you will Complete technical training as assigned both at GFC locations and at manufacturers national training facilities

Develop ability to work independently

Primarily service printers and Multi Functional Devices Become proficient in servicing assigned equipment

Troubleshoot basic connectivity issues printscan

Update and maintain machine firmware as needed

Assist in software installations and support

Maintain accurate car stock inventory

Efficiently manage service call assignments based on location and priority levels

Accurately dispatcharriveclose out service calls utilizing mobile dispatching software

Provide quality customer service with both internal external customers

You should have High school diploma or equivalent

Good organizational skills

Good verbal and written communication skills

Proficient use of company provided technology such as laptops smartphones and software applications

Ability to pass drug screenings and background checks as required

Ability to lift 75 pounds

Preferred Qualifications Basic understanding of electronics and mechanical systems

Basic understanding of network connectivity

The Gordon Flesch Company offers Medical Dental Personal Time Vacation Time 401k and 401k match a Wellness Program and many benefits For full details of our Benefits Program please go to (Use the "Apply for this Job" box below). Gordon Flesch Company is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60 135c