Processing Center Assistant Manager; Shipping & Receiving

JOB SUMMARY:

The Shipping and Receiving Manager oversees warehouse inventory, supervises forklift drivers, and the production team to ensure efficient, safe, and accurate handling of donated items. This role focuses on optimizing storage space, maintaining product flow, and supporting overall warehouse and production operations.

• Assist in training, supervising, and coaching PC (Processing Center) personnel while implementing Company Policies as established by the Store Committee and BOD (Board of Directors) and work rules outlined in the Employee Handbook. Make discipline recommendations to the PC Manager and SDRO/ADRO (Senior Director of Retail Operations/Associate Director of Retail Operations)
• Manages departmental structure, development, and proper production of all thrift store merchandise and vendor product
• Ensure that all found money and accidental donation processes/procedures are followed
• Plans and manages projects related to departmental functions. Manages and supports change with direct reports
• Respond appropriately and creatively to the challenges of operating a profitable facility via sales promotion and expense controls.
• Oversee the supervision of the entire processing team and maintain proper communication and support, holding weekly meetings by department
• Maintain a pleasant, professional, service-oriented environment by modeling expected behavior for other employees and promoting a sense of teamwork and good morale among the staff
• Make reasonable attempts to solve problems arising from customers, volunteers, clients, donors, and staff while utilizing de-escalation skills. Any unresolved problems are to be referred to the PC Manager and or the SDRO/ADRO
• Monitor staffing levels and make recommendations for hiring new employees to the PC Manager. All offers of employment must have specific authorization by the Director of Retail Operations
• Communicate and represent the interests and needs of the facility to the PC Manager
• Monitor and adjust warehouse layouts to maximize inventory space
• Supervise and coordinate the daily activities of a team of forklift drivers to ensure safe, efficient, and timely movement of goods within the Processing Center
• Maintaining visual checks of buildings, grounds, and equipment - communicating issues to the Facilities Manager and/or Safety Manager to provide a safe and clean working environment that complies with all state and local building and fire codes while implementing safety policies through training, reporting safety hazards, and correcting unsafe employee practices
• Act as a champion of safety in the workplace, supporting programs, training, and tools that keep employees engaged in safety initiatives, effectively meeting compliance requirements, and communicating issues or hazards to Senior leadership
• Communicate facility maintenance problems to the PC Manager and Facilities Manager to provide a safe and clean working environment that complies with all state and local building and fire codes
• Work with the Safety Manager to implement safety policies through training, reporting safety hazards, and correcting unsafe employee practices
• Oversee the safe handling, storage, and transportation of hazardous materials in compliance with all regulatory and company safety standards.
• Maintain accurate inventory reports and seasonal storage issues, working with the PC Manager and Retail Operations team to maximize sales and distribution of all inventories.
• Supervise the orderly flow of work between stations in the Processing Center and the shipping of resalable merchandise to retail stores.
• Attend management meetings as scheduled by the Senior Director of Retail Operations/Associate Director of Retail Operations in the PC Manager's absence.
• Work hand in hand with staff to maximize production efficiencies and promote teamwork within the facility – ensure daily deployment meets facility and store needs
• Assist PC Manager with employee reviews and formal coaching expectations
• Responsible for completing other duties/responsibilities as assigned by the PC Manager

• Provide Human Resources support and information to directors,…